GoGiggles - Inclusive Play Center

1. Introduction

GoGiggles Play Center ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website and physical facility.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us:

Contact Information: Name, phone number, email address
Child Information: Child's name, age, date of birth
Medical Information: Allergies, medical conditions, special needs (only as voluntarily provided for safety purposes)
Emergency Contacts: Emergency contact person and their contact details
Booking Information: Session dates, times, preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

Device information (browser type, operating system)
IP address and location data
Usage data (pages visited, time spent, interactions)
Cookies and similar tracking technologies

2.3 Payment Information

Payment transactions are processed securely through third-party payment processors (Razorpay, UPI, etc.). We do not store complete credit card information on our servers.

3. How We Use Your Information

We use collected information for the following purposes:

Service Delivery: Process bookings, manage sessions, and provide play services
Safety and Care: Ensure appropriate care based on medical information and special needs
Communication: Send booking confirmations, reminders, and important updates
Emergency Response: Contact emergency contacts when necessary
Improvement: Analyze usage patterns to improve our services
Marketing: Send promotional materials (with your consent, opt-out available)
Legal Compliance: Comply with legal obligations and protect our rights

4. How We Share Your Information

We do not sell your personal information. We may share your information only in these circumstances:

4.1 With Your Consent: When you explicitly authorize us to share information.

4.2 Service Providers: Third-party vendors who perform services on our behalf:

Payment processors (Razorpay)
SMS/Communication services (Twilio)
Cloud hosting and database services (MongoDB Atlas, Azure)
Authentication services (Firebase)

4.3 Legal Requirements: When required by law, court order, or government authorities.

4.4 Emergency Situations: To protect safety in emergency situations.

4.5 Business Transfers: In case of merger, acquisition, or sale of assets.

5. Children's Privacy

Special Protection for Children: Our services are designed for children, and we take their privacy seriously:

We only collect child information necessary for safety and service delivery
Medical and special needs information is stored securely and accessed only by authorized staff
We do not market directly to children
Parents/guardians have full control over their child's information
Photos/videos of children are taken only with parental consent

6. Data Security

We implement industry-standard security measures to protect your information:

Encryption: SSL/TLS encryption for data transmission
Secure Storage: Encrypted database storage on secure cloud servers
Access Controls: Restricted access to personal information on need-to-know basis
Authentication: Multi-factor authentication for staff access
Regular Audits: Security assessments and vulnerability testing
Staff Training: Privacy and security training for all staff members

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request a copy of the information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your information (subject to legal obligations)
Restriction: Request restriction of processing your information
Portability: Request transfer of your information to another service
Objection: Object to processing of your information for marketing purposes
Withdrawal: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at info.gogiggles@gmail.com or call +91 97312 01100.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Active Accounts: Retained while your account is active
Booking Records: Retained for 3 years for liability and legal purposes
Medical Information: Retained for 3 years after last visit
Marketing Data: Retained until you opt-out or request deletion
Legal Requirements: Some data may be retained longer as required by law

9. Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences and settings
Keep you logged in
Understand how you use our website
Improve user experience

You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. International Data Transfers

Your information is primarily stored on servers located in India (Azure South India region). Some service providers may process data in other countries. We ensure appropriate safeguards are in place for international transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

Privacy Officer: GoGiggles Play Center

Email: info.gogiggles@gmail.com

Phone: +91 97312 01100

Address: GoGiggles Play Center, HSR Layout, Bengaluru, Karnataka, India

Response Time: We aim to respond to all privacy inquiries within 7 business days

Your Trust Matters

At GoGiggles, we understand that you're entrusting us with your family's information, especially regarding your children. We take this responsibility seriously and are committed to maintaining the highest standards of privacy and security. If you ever have concerns, please don't hesitate to reach out to us.